Privacy Policy

Cakes and Chai is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you make a purchase.
Order Information: Purchase history, product preferences, and special requests.
Technical Information: IP address, browser type, device information, and website usage data through cookies and analytics tools.
Communication Data: Any correspondence via email, contact forms, or social media interactions.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders, including shipping and payment transactions.
To improve our website and customer experience.
To send you order confirmations, shipping updates, and customer support responses.
To comply with legal obligations, such as tax regulations and fraud prevention.
To send you promotional emails or newsletters (if you opt-in). You can unsubscribe at any time.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

Payment Processors: Secure third-party payment gateways to process your transactions.
Shipping Providers: Couriers to deliver your orders.
Legal Authorities: If required by law for fraud prevention or legal compliance.
Marketing Tools: Third-party services like email marketing platforms (only if you’ve opted in).

4. Data Retention

We retain your personal information as long as necessary to fulfil your orders, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data by contacting us.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Opt-out of marketing communications.
Request data portability (a copy of your data in a structured format).
Withdraw consent where applicable.

To exercise these rights, contact us.

7. Allergens and Ingredient Information

Cakes and Chai provides clear allergen information on all products. Our kitchen handles WHEAT, SOYA, and NUTS as ingredients and, due to the home bakery nature of the business, we cannot guarantee there is no cross-contamination of OTHER ALLERGENS. For example, while we do not use MILK or EGG as specific ingredients due to our vegan approach, some ingredients may be manufactured in facilities that process these allergens. For this reason, our products are NOT SUITABLE for allergy sufferers.

Full ingredient details for our products can be found on our website and packaging.

8. Security

We take appropriate security measures to protect your personal information. However, no online transmission or storage system can be 100% secure. If you believe your data has been compromised, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.